As PT Araki Solusi Indonesia continued to grow in the material handling and industrial solutions industry, the company faced increasing operational complexity across sales, purchasing, inventory, finance, and after-sales service management.

Before implementing ERPNext, many business processes were still handled manually using spreadsheets, chat communication, and disconnected systems. This created challenges in maintaining data consistency, monitoring operational activities, and generating accurate reports in real time.

Arifta Fachrizal and the internal operations team evaluated several approaches to improve workflow efficiency and operational visibility.

• One of the major challenges was coordinating information between departments, especially for sales orders, purchasing processes, inventory movement, warranty tracking, and receivable monitoring.
• The company also needed a more structured system to manage warranty and periodic maintenance activities for units sold to customers.
• Tracking service history manually became increasingly difficult as operational volume continued to grow.
• In addition, financial monitoring processes such as accounts receivable ageing and customer follow-up required extensive manual reporting, which consumed significant administrative time and slowed down decision-making.